Booking Policy | The Ego – Global Event Booking Platform

Last Updated: April 14, 2025

This Booking Policy explains how booking, confirmation, payment, cancellations, and responsibilities operate on the Ego Events Media Group (“The Ego”) platform.

By making a booking, you agree to the terms below.

1. Nature of Booking Through the Platform

Bookings made on The Ego are transactions between the Client and the Vendor.
The Ego acts only as a digital intermediary.

The Ego does NOT:

provide the vendor services
guarantee vendor availability
guarantee vendor performance
enter into the service contract
act as agent or representative for Vendors

2. Booking Types

Vendors may select one of the following booking models for their services:

A) Instant Booking

Booking is automatically confirmed upon payment.

B) Approval-Based Booking (“Request to Book”)

Vendor must manually accept the booking request.
Until accepted, the request is not a binding confirmation.

If the Vendor does not approve within the vendor-defined time frame,
the request may be considered expired or cancelled.

3. Payment Authorization & Processing

Payments are processed via WooCommerce or integrated gateways.

Depending on vendor settings:

1️⃣ Payment may be collected immediately, OR
2️⃣ Payment may be pre-authorized (blocked), OR
3️⃣ Payment may be requested only after Vendor confirms booking.

The Ego does not store payment card details.

4. Pricing Currency & Billing Responsibility

Prices are displayed in EUR by default for standardization and clarity.

Each Vendor invoices Clients independently, in the currency defined by the Vendor, according to applicable fiscal rules.

The Ego is not responsible for:

tax calculation for Vendor services
VAT obligations of Vendors
issuance of invoices by Vendors

5. Vendor Responsibility for Service Delivery

Vendor is solely responsible for:

timely communication with Client
confirmation or rejection of booking
fulfillment of services
accuracy of service description
honoring the booked service

Vendor bears full contractual responsibility.

6. Client Responsibility

Clients agree to:

provide accurate booking information
respect vendor cancellation policies
communicate in good faith
not use bookings fraudulently

7. Cancellations and Refunds

Each Vendor establishes their own:

cancellation terms
refund conditions
refund amounts
time limits
grace periods

The Ego:

does not manage refunds
does not refund on behalf of Vendors
is not responsible for Vendor-Client refund disputes

Refund requests must be addressed directly to Vendor.

8. Booking Modifications

Modifications to a booking (date, service details, etc.):

require Vendor approval
are not guaranteed
may affect price
may affect cancellation policy

9. Non-Appearance / No-Show

If a Client fails to appear for a booked service:

Vendor may treat this as a cancellation by the Client
Refund rules depend on Vendor policy

The Ego is not responsible for no-show consequences.

10. Service Failure or Dissatisfaction

If a Vendor fails to provide the service:

the dispute must be resolved between Client and Vendor
The Ego is not liable for service failure
The Ego may assist with communication only

11. Fraud, Abuse, or Misuse of Bookings

The Ego reserves the right to:

cancel suspicious bookings
suspend user accounts
require identity verification
prevent fraudulent activity

12. Platform Rights

The Ego may:

monitor bookings for compliance
intervene in cases of abuse
suspend system access
remove Vendors with repeated complaints

This is at the platform’s discretion.

13. Legal Standing of Bookings

A booking constitutes a legal agreement:

between Client and Vendor
NOT between Client and The Ego
NOT between Vendor and The Ego

14. Jurisdiction

Disputes related to service fulfillment fall under Vendor–Client jurisdiction.

Disputes involving the platform are governed by Romanian law, under Romanian courts.

The Ego