Last Updated: April 14, 2025
This Dispute Resolution policy explains how disagreements and conflicts relating to the use of the Ego Events Media Group (“The Ego”) platform are handled.
1. General Principle
The Ego promotes fair and respectful interaction among all users.
Most disputes should be resolved directly between the parties involved.
2. Client–Vendor Disputes
The Ego is not a party to bookings or service contracts between Clients and Vendors.
Therefore:
- any disagreement regarding service quality, communication, cancellations, refunds, or event outcomes
must be addressed directly between Client and Vendor.
The Ego may provide:
- messaging tools
- booking information records
- timeline of communication
but:
The Ego does not act as mediator or arbitrator between Client and Vendor.
3. Vendor–Platform Disputes
Vendors who have concerns related to:
- membership fees
- listing visibility
- platform functionality
- account status
- policy enforcement
must contact The Ego directly at:
📧 egoeventsmediagroup@yahoo.es
We will review the matter and respond within a reasonable timeframe.
4. Sales Agent–Platform Disputes
In the case of questions or disputes regarding:
- commission calculation
- referral tracking
- eligibility
- payment of earnings
- affiliate policy
Sales Agents must address their concerns exclusively to The Ego, as commissions are determined and paid solely by The Ego.
Vendors are not party to these disputes and have no authority or responsibility regarding agent commissions.
5. No Public or Defamatory Communication
Users agree not to engage in:
- public accusations
- defamatory content
- smear campaigns
- threats or extortion
- malicious or retaliatory reviews
Doing so may result in:
- account suspension
- legal action
- removal of content
- permanent ban
6. Internal Resolution Procedure
In the event of a dispute involving The Ego:
- the concerned party must first contact us directly
- provide details of the issue
- allow us time to review and respond
We always seek resolution in good faith.
7. Escalation to Legal Authorities
If a dispute cannot be resolved amicably:
For issues involving vendors and clients →
legal authority lies between those parties only.
For matters involving The Ego →
resolution will be handled under the legal jurisdiction of Romania (see Governing Law).
8. Evidence and Communication Logs
The Ego reserves the right to:
- review chat and message histories
- examine booking and profile data
- use stored metadata as evidence
in dispute analysis and legal defense.
9. Limitation of Platform Responsibility
The Ego is not responsible for:
- vendor service failures
- client dissatisfaction
- compensation claims
- penalties
- consequential damages
Disputes related to service fulfillment fall solely under Vendor responsibility.
10. Arbitration Clause (Important)
Where permissible by local law:
Disputes involving The Ego shall first be attempted to be resolved through negotiation.
If unresolved, they may be subject to non-binding mediation.
If unresolved, litigation may follow under Romanian jurisdiction.
11. Final Decision Rights
The Ego reserves the right to:
- refuse further discussion in cases of harassment or abuse
- close investigation files
- determine final platform actions
- suspend accounts involved in abusive or bad-faith dispute behavior
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